Refund policy

Product Return and Refund Policy:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at thequiltedstash@hotmail.com. Please note that returns will need to be sent to the following address: The Quilted Stash, Site 8 Box 87, Cape Broyle, NL., A0A 1P0.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at thequiltedstash@hotmail.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at thequiltedstash@hotmail.com.

 

Class Cancellation and Refund Policy

If you cancel more than 2 weeks prior to the class/workshop start date, a full refund will be offered.

If you cancel within 2 weeks of the class/workshop start date, you will not receive a refund unless your seat can be filled by another participant.

Store credit or date transfers will not be issued for class/workshop cancellations.

If The Quilted Stash Ltd. cancels a class/workshop, a full refund will be offered.